1. Which areas do you ship to?

Currently, we only offer delivery within the United States and do not support international shipping.

  1. How long does it take for my order to ship?

All orders are typically processed and shipped within 1-3 business days.

  1. How long will it take for my order to arrive?

After your order ships, it is expected to arrive within 3-7 business days. The exact time may vary depending on the delivery address and logistics status.

  1. Can I cancel my order after placing it?

Yes. If your order has not yet shipped, please contact us as soon as possible to request cancellation; if your order has already shipped, you will need to apply for a return according to our refund policy.

  1. How can I track my order?

After your order ships, we will send you tracking information via email. You can check the delivery status at any time using the tracking number.

  1. What should I do if I receive damaged or incorrect goods?

If you receive damaged, defective, or inconsistent goods, please contact us as soon as possible with your order number and photos of the goods. We will handle it for you as quickly as possible.

  1. Can I apply for a return or refund?

Yes. Items eligible for a refund can be returned or refunded within 30 days of receipt. Please refer to our refund policy for details.

  1. What if I entered an incorrect shipping address?

Please contact us immediately. If the order has not yet been shipped, we will try our best to assist in correcting it; if the order has already been shipped, the address may not be able to be changed.

  1. Can I modify my order details?

If the order has not yet entered the shipping process, please contact customer service promptly, and we will try our best to assist you in modifying the order.

  1. What if the item is out of stock?

If the item you purchased is temporarily out of stock, we will notify you via email as soon as possible and assist you in replacing the item or canceling the order.

  1. Is payment secure?

Yes. We use a secure payment system and encryption technology to protect your payment information and personal data.

  1. How do I contact customer service?

If you have any questions about products, orders, or after-sales service, please contact our customer service team through our contact page or by sending an email to xinyulin@liyustable.com. We will reply to you within 1-2 business days.